Terms & Conditions

Menu Selection

All our menus have been designed to give you a balanced selection. This is based on seasonal availability, ratio of meat, fish, vegetarian, colour and a variety of textures. We only use the freshest ingredients available.
Most dietary requirements can be catered for, due to the necessary strict requirements we cannot provide Kosher food, however we can provide vegan food. We can also provide certain Halal products which are available upon request. We can also provide vegan, gluten free, and halal specific food.
If you have any guests with food allergies, we will need notification at the time of booking.

Payment

A non-refundable deposit will be required of 20% of the original estimate to secure the service of Moxy Catering and Events Ltd.
Full payment is required no later than 14 days prior to the day of the event.
Full payment is required, less deposit.
Payment shall be made by BACS transfer.
The charges do not include the cost of breakage or loss of or damage to the Supplier’s equipment, tableware, cutlery or linen etc. for which we reserve the right to charge the customer after the event provided that notification of such breakage or damage is provided to the customer within 14 days after the Event.

Booking

Provisionally booked dates will be held for 7 days and can only be confirmed once the deposit and the booking form have been received.
In the event that another customer wishes to book an event for the same date as the event prior to the customer having paid any deposit element of the charges, we will notify the customer and request payment of the deposit of the charges from the customer within 48 hours of notification in order to secure the provisional date allocated to the event.
For events booked at short notice, which shall be determined by the supplier based on the type and size of event, the customer will be invoiced for all charges on signature of the event details or provision of confirmation of acknowledgement of order and shall pay the charges within 7 days of the date of the invoice.
The customer must notify the supplier of final attendee numbers for the event no later than 14 days in advance of the event, as well as confirming all other provisional details such as any special dietary requirements.

Cancellation

The customer acknowledges and recognises that Moxy Catering and Events Ltd needs to purchase food and other consumables in advance of the event at the time of a cancellation or a reduction in the numbers of persons attending the event the supplier may have already purchased the food and other consumables and may not be able to use the food for any other event, or the food may not be appropriate for any other event that the supplier is undertaking or food will deteriorate or become unfit for human consumption if not used by a particular date or by any given ‘use by’ dates. In the event of a cancellation or reduction in the number of persons attending the event, we will still be required to pay for hire of equipment and hired labour whether or not the event takes place or whether it takes place with fewer persons attending.
Under normal circumstances, 2 weeks’ notice of cancellation is sufficient. Events cancelled with less than 2 weeks will be charged in the following way:
7-10 days 50% of estimated final invoice
4-6 days 75% of estimated final invoice
1-3 days 90% of estimated final invoice
Moxy Catering and Events Ltd will not be liable for consequential damage of any nature for any reason as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, acts of God, fire, flood, accident or act of war. In the event of such an event occurring the supplier shall be entitled to cancel the event with immediate notice to the customer and shall reimburse the customer all charges paid as at the date of cancellation less the non-refundable deposit, also any non-refundable deposits paid by the supplier to third party suppliers of services for the event.

Supplier requirements

Moxy Catering and Events Ltd require access to the location for setting up equipment and services, ideally the day before the event if not in good time on the day of the event.
Moxy Catering and Events Ltd and staff, will require constant access to and exit from the location while they are providing the catering services. The customer must ensure that Moxy Catering and Events Ltd can enter and leave the location without excessive restriction.
While at the location and providing the services, Moxy Catering and Events Ltd will need access to a sink with hot and cold water supply and access to clean certified drinking water. As well as access to appropriate cooking and preparation facilities. Where the event is being held in a temporary structure such as a marquee, provision of a catering tent next to or within a reasonable proximity of the temporary structure needs to be provided along with uninterrupted power supply sufficient to cover all of the needs of Moxy Catering and Events Ltd at the event. To have use of a parking space and/or parking permit throughout the time Moxy Catering and Events Ltd and representatives are providing the catering services as well access to toilet facilities.

Quality Assurance

We shall provide the Catering Services with reasonable care and skill and in accordance with food catering industry standards for hygiene and general cleanliness.

Environmentally Aware

We are fully aware of the environmental issues that we all need to take responsibility for and wherever possible we want to play a role in helping the environment. Wherever possible we use local suppliers to reduce our carbon footprint. We also try to arrange deliveries together to minimise our carbon emissions.

Data Protection

We will process any personal data collected from the Customer for the purposes of administering the booking for the event. We may also process such data to provide the customer from time-to-time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer. We will not give your details out to any third parties.